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Client Success Stories - Future Industrial Services

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Client Success Stories - Future Industrial Services

At Engage EHS, our relationship with our customers is one of the most important elements of our business.

While our Customer Success team strives to make their experience as easy as possible, customer feedback and suggestions are vital to the continued growth and improvement of the system.

We caught up with Future Industrial Services' Technical & Compliance Director Matthew Blake and QHSE Coordinator Heather Briggs to learn more about the gains that have been made since joining Engage EHS.



Name: Future Industrial Services
Location: Liverpool (UK Headquarters) 
Employees: 200
No. of Sites: 14-15 Sites across the UK
Industry: Utilities
Modules: Incidents, Audits, Risk, Training, Mobile, Plant and Contractors


Future Industrial Services Limited offers a wide range of Waste Management and specialised Industrial Services. They provide clients with cost effective solutions to their waste management, industrial cleaning, emergency spillage response, decommissioning and decontamination requirements.



Key Benefits for Future Industrial Service

Centralisation of Health & Safety

One of the most important benefits that the system has had for Future Industrial Services is the centralisation of all their safety documentation. 

From a time-saving standpoint, Matthew and Heather no longer have to waste time looking for documents scattered over several locations. When ISO Audits crop up, compliance documents are easy to find and review.

Vitally, this centralisation means that the H&S team have total control over the approved safety documentation that is accessed by employees. This level of control means that they no longer have to worry about confusion over 3 different versions of the same document.


A shift in overall safety culture

Another significant benefit for Future Industrial Services has been the overall shift in their safety culture. Mobile reporting has encouraged employees to increase their reporting of hazards and near-misses. It is the frontline staff that face hazards and near-misses, so getting them to adopt the reporting system was vital.

The results of this increase in reporting has been:

  • Reduced overall accident frequency by more than half over the last 2 years
  • Reduced LTI frequency 4 fold

Overtime, the health and safety team have been able to refine their reporting parametres. This means that despite the increase in reporting, the H&S team and General Managers are not overwhelmed with information. 

One important component of this change in safety culture is the buy-in of the senior management. The businesses safety record is hugely important for Future Industrial Services, and the emphasis on safety is seen at all levels of the organisation. 


Proving the value of safety

So, how did Future Industrial Serices show the value of safety to senior management? 

The Insights and Reporting functionality of the Engage EHS system has made it easy for the H&S team to provide the board with a snapshot of safety across all 15 of their sites. They can show the numbers of incidents and near-misses reported, and how they have responded to them. This emphasis on safety data has aided in getting senior level support for numerous safety initiatives.

At Future Industrial Services, health and safety is simply part of good governance. Their safety record is one of their main selling points, again underpinning its value to the business.

At Engage EHS, we are proud to be able to support them in providing the best health and safety software for their needs. If you want to read more about Future Industrials Engage EHS journey, you can check out their case study here.

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