Broadley Group CASE STUDY


Established for over 50 years, Broadley’s has quickly developed to become one of the most recognised providers of building maintenance and development work throughout the UK. Broadley’s provides expertise in decorating, building maintenance, plumbing services, electrical services, joinery and flooring through their group of brands.


One of the UK’s foremost construction firms, the Broadley Group has experienced rapid growth over the past few years. Keeping up with this expansion was proving to be a challenge, with large amounts of time being dedicated to paperwork and file-gathering. According to Lindsey Smith, HSQE manager, this focus on admin tasks left staff unable to complete their more high-level duties.


Training was managed through spreadsheets, which had to be manually updated and was difficult to maintain. It was also difficult to create accurate reports from these spreadsheets. As a company with numerous accreditations, they were also looking for a way to ensure they were continually compliant with these standards. It was at this point that Broadley Group were in contact with Effective looking for a solution.


From the first contact with the Sales team, Lindsey was very impressed with the attitude and expertise of the Product specialists. They came out for on-site visits to Broadley’s head office in Leeds and were able to let Lindsey and her team know exactly what needed to be done on their side for a smooth transition to the software. Following the handover to the Customer Success team, Lindsey and her team were supported through the whole Onboarding process and in creating their templates in the Effective system.


The benefits of moving to software have been almost immediate for the Broadley Health and Safety team. It has made everything more transparent for them, as well as making it easy to access information quickly. According to Lindsey, the absence of copious amounts of paperwork has freed them to focus on developing a positive safety culture and other important tasks.


The reporting function of the software has also been vital for Lindsey. As a company that is frequently audited by their clients, having all records of employee training to hand has been very beneficial. They no longer have to access multiple files and programmes to gather the information that they need. They are now also able to report quickly and effectively to the board of management.


One of Lindsey’s favourite aspects of the software is the mobile hazard reporting function. This had led to increased employee engagement in safety across all sites, as they are no longer constrained by filling in multiple forms. Employees of all levels can now have a say in how safety can improve across the organisation.

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